All Sales Final
995 W. St. James Rd.
Orangeville, IL 61060
1-815-990-0294
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Furniture Shipping Policy

All Sales Are Final

Under freight company policy, the driver is only authorized to transport merchandise to curbside of residence.
Please be prepared to assist with the acceptance and placement of your delivery. You will be notified before
with a date and time of delivery for you to make the appropriate plans

Consumers have a right to thoroughly inspect package contents when accepting delivery from handler and
"noting" obvious shipping damage when signing. If no one is home when order is delivered, please inspect the
contents as soon as possible and immediately report any damages sustained in shipping. (Products are not
shipped out from any of our suppliers with damaged, torn or excessively taped packaging. If you receive your
order in this poor condition, it was obviously sustained in transit and not the fault of the shipper.) Therefore, we
ask that you please keep all packaging and contents for verification, and notify carrier and thebrokenbarn.net
about the damage as soon as possible to receive a timely replacement.

Shipping times are average estimates of when a product would usually "ship out" (picked up by carrier) under
normal buying conditions and not precise, especially with hand-built furniture and heightened seasonal
spending. Orders submitted on weekends are processed on the next business day. We can not be responsible
for unforeseen circumstances which may occasionally interfere with an estimated delivery schedule. We make
every effort to contact the customer as soon as we become aware of an item out of stock or anticipate a
shipping delay. Please, if you need an item for a specific date or important event, please contact us with your
request for a more accurate estimate to avoid disappointment. Some items can be shipped express for an
additional shipping cost.

Consumers are REQUIRED to be home and MUST inspect shipment contents when accepting delivery of your
items from the commercial transport company. If your order has sustained damage, you MUST note it when
signing and accepting delivery for insurance compensation. Please do not refuse commercial shipment of a
freight delivery as it will be considered a cancellation of the order and the customer will still be responsible for
round-trip freight and restocking charges of 30%. Please sign delivery receipt and make sure to note any
damage and inform thebrokenbarn.net immediately for prompt restitution. Once the bill of lading is signed the
customer owns the merchandise and is responsible for any damages.  The driver has to wait for you to inspect
the shipment.  The furniture MUST be signed for as damaged in order for us to file a claim with the freight
company and get you replacement parts/pieces.


The customer is responsible for all freight charges and restocking fees if they refuse delivery of furniture items.
Both of the freight charges and the restocking fee of 30% will be subtracted from the customers refund when a
customer refuses delivery or cancels their furniture order while their merchandise is in transit. We do not ship
furniture to Canada, Alaska, Hawaii, Puerto Rico.

Damaged item - We will replace any damaged item at no cost to the buyer, as long as we are notified the same
day of delivery.

We can not accept returns or issue refunds for customized merchandise. We will replace the merchandise if it is
damaged at no cost to the buyer.

All Sales are Final


In order to give you the lowest prices on shipping, you will be Invoiced your Actual
Shipping Charges Separately Via Email.......

Once you get the Invoice just Click & Pay for your shipping and your order will be
processed and shipped out in 3-5 business days....If ordering Candles, Soaps &
Lotions shipping times may vary if we are having to make your order....You will receive
an email notification when items ship.

We use UPS, Fed Ex Ground & USPS Flat Rate Shipping  
111 W. Main St.
Rockton, IL 61072
815-957-0512